At 9joya, your privacy is our top priority. This policy clearly explains how your personal data is collected, where it is stored, and how it is used.
9joya's six core commitments to keeping your data safe
Every transaction and piece of personal information you share is protected by 256-bit SSL/TLS encryption. No one can intercept your data in transit.
9joya will never sell your name, mobile number, email, or any other personal information to third parties — that is our written commitment.
Your data is stored on ISO-certified servers, which are regularly protected through security audits and penetration testing.
We comply with international GDPR guidelines. Obtaining your consent regarding how your data is used is a binding obligation for us.
You will always be clearly informed of how your data is being used. There are no hidden agendas — what we say is exactly what we do.
View, correct, or request deletion of your data — anytime, from anywhere. Your data, your call.
9joya (also referred to as "we" or "the platform") operates a trusted online betting and gaming service for players in Bangladesh and internationally. This Privacy Policy explains how we collect your personal information, what we use it for, and how we keep it safe.
By using 9joya's website, mobile app, or any of our digital services, you are considered to have accepted this Privacy Policy. Please read it carefully before proceeding.
Important: This privacy policy has been written in Bengali so that every user in Bangladesh can understand it with ease. In the event of a legal dispute, the English version shall be considered the authoritative text.
This policy applies to all 9joya services — including Sports Betting, casino games, lottery, payment processing, and customer support. Protecting your privacy is both our legal obligation and our ethical commitment.
9joya only collects information that is strictly necessary to provide our services, ensure security, and meet legal obligations. We do not collect excess or unnecessary data.
| Data Type | Example | When It's Collected |
|---|---|---|
| Identification Information | Name, date of birth, gender | At Registration |
| Contact Information | Mobile number, email address, postal address | Registration & KYC |
| Identity Verification Documents | NID, passport, driving license | During the KYC process |
| Financial Information | BKash/Nagad number, bank account | On Deposit/Withdrawal |
| Gaming Activity | Betting history, wins/losses, session duration | Time Spent Gaming |
When you use 9joya, certain information is collected automatically. This data is primarily used to improve service quality and maintain security:
9joya never accesses your device's contact list, camera roll, or any other personal files. We only know what you have shared with us directly or what has been generated through your use of our services.
9joya uses your personal information only for specific, clearly defined purposes. We never use your data for any hidden agenda. Below is our complete list:
Selling your data to advertisers, using it for political purposes, or misusing it in any way goes against everything 9joya stands for. This is not a new commitment — it has been our policy since the very first day the platform launched.
9joya does not share your personal data with third parties — not even for business purposes. However, there are a limited number of situations where sharing becomes necessary:
To be clear: 9joya does not sell or rent your information to advertisers, data brokers, or marketing companies. This commitment is unconditional.
9joya uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help enhance your experience.
You can disable non-essential cookies at any time through your browser settings, though doing so may limit certain features on the website. When you first visit 9joya, a cookie consent notice will be displayed where you can manage your preferences.
9joya does not retain your data longer than necessary. A specific retention period is defined for each type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years | AML Guidelines |
| Gaming Logs | 2 years | Dispute Resolution |
| Cookie Information | Up to 1 year | Service Improvement |
| Support Contact | 3 Years | Quality Control |
Once the designated retention period expires, your data is securely deleted or permanently anonymised. No data is stored indefinitely.
Under 9joya's Privacy Policy, you are entitled to the following rights. These are not just words on paper — they are enforceable in practice:
You have the right to request a copy of the personal information we hold about you.
You may request corrections to any inaccurate or outdated information.
You can request deletion of your data after your account is closed.
You can request that we stop using your data for specific purposes.
You can download your data in a standard, portable format.
You can opt out of marketing emails and SMS at any time.
To exercise any of the rights listed above support@9joya.betto email us. We will respond within 30 days of receiving your request.
9joya uses industry-leading technology to protect your personal data. Our security team monitors the system 24/7.
What Happens in the Event of a Data Breach? If your data is ever compromised, we will notify you within 72 hours and provide guidance on the steps you should take. We do not conceal incidents of any kind.
You also share responsibility for keeping your password secure. Use a strong password, avoid reusing it across multiple sites, and never share it with anyone. If you notice any suspicious activity, contact us immediately at support@9joya.bet.
9joya is an adult gaming platform. No one under the age of 18 is permitted to register, and we do not knowingly collect data from minors.
Age is verified at registration, and confirmed again through identity documents during the KYC process. If a parent or guardian believes their child has accidentally created an account on 9joya, please contact support@9joya.bet. We will promptly close the account and delete all associated data.
9joya is strictly prohibited for users under 18. Parents are encouraged to enable parental controls on their children's devices.
9joya may update this Privacy Policy from time to time. How we notify you will depend on the nature of the change:
Continued use of the platform after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.
Feel free to reach out to us with any privacy-related questions, complaints, or rights requests. Our dedicated privacy team is always ready to respond to your enquiry.
For privacy-related complaints, please include in the subject line of your email "Privacy Request" Write to us — our privacy team will get back to you promptly.